Questions a Prospect Should Ask Salesforce.comLong Term Success & viability- Is salesforce.com committed to my long-term success? How have you structured for this and where do you invest?
- What happens when outages occur? Do you provide a service level agreement for availability and performance?
- What if I want to move to on-premise in the future?
Data- Who owns my data? How do I get it out if I need it?
- Where is my data hosted and who owns the data centers?
- Does my data on a separate, private database, or one that is shared with other customers?
Additional costs- How much does it cost me to: Add mobile users? Run additional reports? Export or back up my data?
- Will prices go up again like they did for Unlimited Edition in 2007?
- Will my current discounts carry over when my contract is up for renewal?
Product- How do I achieve a complete customer view? My customer data also resides in ERP and legacy systems.
- My business requires additional security – how do you provide this?
- Can I build workflows based on external data, such as credit history checks, or cross-sell based on external analytics data?
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