Customer Service:

Microsoft CRM 4.0 Service Management enables service representatives to track requests, manage support issues from contact through resolution, and deliver the consistent, efficient service that helps ensure customer satisfaction.

DELIVER SUPERIOR CUSTOMER SERVICE

Quickly log, analyze, and resolve service issues with streamlined access to service contracts, frequently asked questions, and historical customer information.

MANAGE WORK MORE EFFICIENTLY

Manage customer incidents, and all service contacts, from a single business application using CRM functionality delivered as a natural extension of Office Outlook.

AUTOMATE SERVICE PROCESSES

Assign, manage, and resolve support incidents with automated routing, queuing, and escalation of service requests, along with case management, communications tracking, and auto-response e-mail.

RESOLVE ISSUES MORE QUICKLY

Help improve your first-call resolution rates using a searchable, shared knowledge base of articles organized by product and service category.

Click Here to Download the CRM Customer Service Datasheet

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