Microsoft Dynamics CRM 4.0

Microsoft Dynamics CRM is a complete customer relationship management solution that provides everything your company needs to create and maintain a clear picture of customers from first contact through purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft® CRM delivers a fast, flexible, and affordable solution that enables closer relationships with customers, drives business process improvement, and helps your company achieve new levels of profitability.

Microsoft CRM 4.0 is designed to be a natural extension of Microsoft Office system and Microsoft Office Outlook, providing a familiar and intuitive work environment that fosters user adoption and productivity.

Built on Microsoft standards and tools and technology, Microsoft CRM 4.0 allows you to take advantage of your existing IT investments and expertise, and helps ensure that your business will benefit from the latest in business software innovation.

Works the way you do

With a streamlined user interface, wizard-based tools, and close integration with Microsoft Office applications, Microsoft Dynamics CRM works the way your people work.

• Get started quickly by working in a familiar Microsoft Office Outlook 2007 interface that lets your people manage customer relationships without having to learn a new application.
• Empower users by enabling your people to create workflows and reports without the assistance of technical support. Instead, they create them via new wizard-based tools that are easy to use and maintain.
• Achieve results by helping your people make more informed decisions in how and where to invest their time, budget, and resources, with Microsoft Dynamics CRM's improved planning, forecasting, and online/offline reporting features.

Works the way your business does

Microsoft Dynamics CRM provides choice and flexibility in how you implement and customize your CRM application so you can achieve the best possible fit for your business.

• Consistent business processes with flexible business automation tools built on the same foundation as Windows, the Windows Workflow Foundation (WWF).
• Conduct business globally with full support for multiple languages, multiple currencies, and across multiple time zones.
• Model your business accurately with out-of-the-box support for many-to-many business object relationships and self-referential business relationships.

Works the way technology should

Microsoft Dynamics CRM is a highly flexible CRM system that can grow and change alongside your business, because it's built on industry-standard technology that's both reliable and efficient.

• Operational efficiency with a new multi-tenant architecture to help simplify deployment and support and to enable more efficient use of hardware.
• Multiple deployment options are supported, including on-premise, partner-hosted, and Microsoft-hosted in North America.
• Enhance scalability and performance with clustering and load balancing, as well as parallel inbox processing and wide area network (WAN) performance improvements. 

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